New Seller Onboarding Prompt

Welcome to TcgPoké Market!

This onboarding guide helps new sellers set up their account, create accurate listings, and start selling collectibles with confidence.

Getting Started

  • •Create your seller account
  • •Verify your email and payment details
  • •Complete your seller profile
  • •Review marketplace policies and seller standards
  • •Set up shipping, return, and payout preferences

Seller Setup Checklist

  • •Display name
  • •Contact information
  • •Store logo or banner, if available
  • •Business or personal seller details
  • •Preferred payout method

Verify Your Account

  • •Confirm your email address
  • •Add a valid payout account
  • •Complete any required identity verification
  • •Enable two-factor authentication if available

Learn Marketplace Standards

  • •Item condition guidelines
  • •Authenticity requirements
  • •Prohibited items
  • •Shipping expectations
  • •Return and refund policies
  • •Communication and dispute rules

Creating Your First Listing

  • •Product name
  • •Brand or franchise
  • •Set or series
  • •Card number or item identifier
  • •Condition
  • •Quantity available
  • •Price
  • •Shipping method
  • •Return policy
  • •Any special notes or defects

Listing Best Practices

  • •Use clear, honest descriptions
  • •Match the title to the exact item being sold
  • •Disclose wear, damage, or missing parts
  • •Avoid misleading keywords or unrelated tags
  • •Keep pricing competitive and realistic

Image Guidelines for Sellers

  • •Show the exact item being sold
  • •Are clear, well-lit, and in focus
  • •Include front and back views when relevant
  • •Show any flaws, wear, or damage
  • •Reflect the correct variant, edition, or condition

Avoid

  • •Stock photos that do not match the item
  • •Blurry, cropped, or heavily edited images
  • •Images that hide defects
  • •Misleading artwork or incorrect product versions

Pricing and Inventory

  • •Price items based on condition, rarity, and market demand
  • •Update inventory regularly
  • •Remove sold or unavailable items promptly
  • •Use bulk tools if you have a large catalog
  • •Monitor competitor pricing when appropriate

Shipping and Fulfillment

  • •Choose packaging that protects collectibles during transit
  • •Use tracking whenever possible
  • •Ship within your stated handling time
  • •Combine orders when appropriate
  • •Communicate delays quickly and clearly

Packaging Tips

  • •Use sleeves, top loaders, or protective cases for cards
  • •Add padding for fragile or high-value items
  • •Seal packages securely
  • •Include order details or packing slips if needed

Managing Orders

  • •Confirm the order
  • •Package the item safely
  • •Mark it as shipped
  • •Upload tracking information
  • •Respond promptly to buyer questions
  • •Resolve issues professionally

Customer Service Expectations

  • •Respond to messages in a timely manner
  • •Be respectful and professional
  • •Honor your stated policies
  • •Resolve disputes fairly
  • •Keep buyers informed about order status

Common Mistakes to Avoid

  • •Listing items with incomplete details
  • •Using inaccurate or misleading photos
  • •Ignoring condition flaws
  • •Delaying shipment without notice
  • •Setting unclear return policies
  • •Overpromising item quality or authenticity

Tips for a Strong Start

  • •Start with a small number of listings
  • •Focus on accuracy over speed
  • •Build a reputation through honest service
  • •Keep your store organized by category or set
  • •Review performance and buyer feedback regularly

Need Help?

  • •Seller help articles
  • •Marketplace policy pages
  • •Support tickets or live chat, if available
  • •Community resources for new sellers

Ready to Sell?

You’re now ready to launch your store on TcgPoké Market. Create accurate listings, ship with care, and deliver a great buying experience from day one.

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