New Seller Onboarding Prompt

Welcome to TcgPoké Market!

This onboarding guide helps new sellers set up their account, create accurate listings, and start selling collectibles with confidence.

Getting Started

  • Create your seller account
  • Verify your email and payment details
  • Complete your seller profile
  • Review marketplace policies and seller standards
  • Set up shipping, return, and payout preferences

Seller Setup Checklist

  • Display name
  • Contact information
  • Store logo or banner, if available
  • Business or personal seller details
  • Preferred payout method

Verify Your Account

  • Confirm your email address
  • Add a valid payout account
  • Complete any required identity verification
  • Enable two-factor authentication if available

Learn Marketplace Standards

  • Item condition guidelines
  • Authenticity requirements
  • Prohibited items
  • Shipping expectations
  • Return and refund policies
  • Communication and dispute rules

Creating Your First Listing

  • Product name
  • Brand or franchise
  • Set or series
  • Card number or item identifier
  • Condition
  • Quantity available
  • Price
  • Shipping method
  • Return policy
  • Any special notes or defects

Listing Best Practices

  • Use clear, honest descriptions
  • Match the title to the exact item being sold
  • Disclose wear, damage, or missing parts
  • Avoid misleading keywords or unrelated tags
  • Keep pricing competitive and realistic

Image Guidelines for Sellers

  • Show the exact item being sold
  • Are clear, well-lit, and in focus
  • Include front and back views when relevant
  • Show any flaws, wear, or damage
  • Reflect the correct variant, edition, or condition

Avoid

  • Stock photos that do not match the item
  • Blurry, cropped, or heavily edited images
  • Images that hide defects
  • Misleading artwork or incorrect product versions

Pricing and Inventory

  • Price items based on condition, rarity, and market demand
  • Update inventory regularly
  • Remove sold or unavailable items promptly
  • Use bulk tools if you have a large catalog
  • Monitor competitor pricing when appropriate

Shipping and Fulfillment

  • Choose packaging that protects collectibles during transit
  • Use tracking whenever possible
  • Ship within your stated handling time
  • Combine orders when appropriate
  • Communicate delays quickly and clearly

Packaging Tips

  • Use sleeves, top loaders, or protective cases for cards
  • Add padding for fragile or high-value items
  • Seal packages securely
  • Include order details or packing slips if needed

Managing Orders

  • Confirm the order
  • Package the item safely
  • Mark it as shipped
  • Upload tracking information
  • Respond promptly to buyer questions
  • Resolve issues professionally

Customer Service Expectations

  • Respond to messages in a timely manner
  • Be respectful and professional
  • Honor your stated policies
  • Resolve disputes fairly
  • Keep buyers informed about order status

Common Mistakes to Avoid

  • Listing items with incomplete details
  • Using inaccurate or misleading photos
  • Ignoring condition flaws
  • Delaying shipment without notice
  • Setting unclear return policies
  • Overpromising item quality or authenticity

Tips for a Strong Start

  • Start with a small number of listings
  • Focus on accuracy over speed
  • Build a reputation through honest service
  • Keep your store organized by category or set
  • Review performance and buyer feedback regularly

Need Help?

  • Seller help articles
  • Marketplace policy pages
  • Support tickets or live chat, if available
  • Community resources for new sellers

Ready to Sell?

You’re now ready to launch your store on TcgPoké Market. Create accurate listings, ship with care, and deliver a great buying experience from day one.